View source for Using your Bravenet e-mail account

Once you've created a [[new e-mail account]], you can check it in a variety of ways:

==Webmail==

You can access your e-mail through our webmail system at https://webmail.bravehost.com.  When prompted, just enter your e-mail address and the password associated with that address.  If you forget your e-mail password, you can reset it in the [[e-mail]] tab of your Bravenet account.

==Mail Clients==

You can also use most third-party e-mail clients to send and receive mail.  We've provided step-by-step instructions for a few common clients.  For other e-mail clients, use the general information directly below, and refer to your e-mail client's documentation for information on how to enter  this data.


===General Settings===

The exact steps to set up your email client differ based on the client. In general you will need the following information. This assumes that you've created a Bravenet email address in the email tab of your account already.

====IMAP====

In each example, <tt>yourdomain.com</tt> should be replaced by the actual domain name that your e-mail address uses.  For example, if your e-mail address is <tt>test@example.com</tt> then your mail server might be <tt>mail.example.com</tt>

* IMAP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where yourdomain.com is the domain of your Bravenet email address.
* IMAP port: 143
* IMAP Username: the email address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.
* Authentication Type: Password

Outgoing mail uses SMTP. The information you need for that:

* SMTP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where yourdomain.com is the domain of your Bravenet email address.
* SMTP username: the e-mail address you are checking
* SMTP port: 587 (you may be able to use port 25 but this is disabled for many users)
* Password: the password for this address. You can change this in the email tab of your Bravenet account.
* Authentication: PLAIN

====POP3====

[[POP3]] is an older method of checking mail.  It should only be used if your e-mail client doesn't support [[IMAP]], since POP3 doesn't support checking mail from multiple locations, and by default it doesn't store messages on the server.

In each example, <tt>yourdomain.com</tt> should be replaced by the actual domain name that your e-mail address uses.  For example, if your e-mail address is <tt>test@example.com</tt> then your mail server might be <tt>mail.example.com</tt>

* POP3 server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where yourdomain.com is the domain of your Bravenet email address.
* POP3 Username: the email address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.

Outgoing mail uses SMTP. The information you need for that:

* SMTP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where yourdomain.com is the domain of your Bravenet email address.
* SMTP username: the e-mail address you are checking
* SMTP port: 587 (you may be able to use port 25 but this is disabled for many users)
* Password: the password for this address. You can change this in the email tab of your Bravenet account.
* Authentication: PLAIN

===Microsoft Outlook===

Note - this is for Microsoft Outlook, as it ships with Microsoft Office (it has a yellow icon). This does not include Outlook Express (blue and white icon), which is installed by default on Windows XP - see below for Outlook Express instructions.

# Start Microsoft Outlook 
# Click the '''Tools menu''', then the '''E-Mail Accounts''' option
# Click '''Add a new e-mail account''' then click '''Next'''
# Choose '''IMAP''' from the options then click '''Next'''
# Fill out the following fields:
## '''Your Name''' - enter your name here
## '''E-Mail Address''' - enter the Bravenet email address you are adding here
## '''Incoming mail server''' - enter <tt>mail.bravehost.com</tt>
## '''Outgoing mail server''' - enter <tt>mail.bravehost.com</tt>
## '''Username''' - enter your Bravenet email address
## '''Password''' - enter the password for the Bravenet email address
# Click the '''More Settings...''' button
# Change to the '''Outgoing Server''' tab, and enable the '''My outgoing server require authentication''' checkbox
# Change to the '''Advanced''' tab, and change the '''Outgoing Server''' port number from <tt>25</tt> (the default) to <tt>587</tt>
# Click the '''OK''' button to close the advanced settings window, then click '''Next''' on the E-Mail Accounts window
# Click the '''Finish''' button on the next page and your account should now work correctly

Make sure to send a test email to another email address you have access to to verify that everything is set up correctly.

===Outlook Express===
Note - these instructions are for Outlook Express (a blue and white icon), that ships with Windows XP. If you have Outlook, with a yellow icon, that ships with Microsoft Office, see the Outlook directions above.

# Start Outlook Express
# If you don't see the '''Internet Connection Wizard''' popup:
## click the '''Tools''' menu;
## then the '''Accounts''' option;
## then the '''Add''' button.  Choose '''mail''' from the options listed
# You should see the '''Internet Connection Wizard''' now.  Enter your full name here then click '''Next'''.
# Enter the Bravenet email address you are adding then click '''Next'''.
# On this screen, change the following:
## Change the '''incoming mail server''' option from <tt>POP3</tt> to <tt>IMAP</tt>.
## Enter <tt>mail.bravehost.com</tt> in both the '''Incoming''' and '''Outgoing''' server fields
# then click '''Next'''.
# Enter the Bravenet email address in the '''Account Name''' field, and then the password for that address in the '''Password''' field, then click '''Next'''.
# Click '''Finish''' to close the window.  If you are asked to download your mail or import folders, click '''No'''.  Now, If you don't see the '''Internet Accounts''' screen, open it in the '''Tools''' menu under the '''Accounts''' option
# Click on the account you just set up - it will likely be named '''mail.bravehost.com'''.  Then, click on the '''Properties''' button.
## Change to the '''Servers''' tab
## Enable the '''My server requires authentication''' checkbox
## Change to the '''Advanced''' tab
## change the '''Outgoing Mail''' port number from <tt>25</tt> (the default) to <tt>587</tt>
# Click '''OK''' to save your changes and close the advanced properties window.
# Click '''Close''' to close the Internet Accounts window
# You may now be asked if you want to download the folders from the server you added.  Click '''Yes''', and then '''OK''' on the next window
# Either way, click the '''Send/Recv''' button to sync up your email.  Everything should now work!

Try sending a test message to verify that your email is set up correctly.

[[Category:E-Mail]]
[[Category:Getting Started]]
[[Category:Account Manager]]