Bravenet Wiki - User contributions [en]

Backing up your Hosting Websites and Databases

2023-09-07T16:12:44Z

Ncoulson: Created page with "'''Note''': ''Our backup feature is currently not available for our Site Builder. If you need assistance with our site builder products, please contact our support team for further assistance. Your website <u>must</u> be hosted with us for this feature to be available. We do not offer backups for domain names with third-party hosted websites.'' Bravenet now supports the ability to back up your website and database files directly from your account. We recommend routinely..."

'''Note''': ''Our backup feature is currently not available for our Site Builder. If you need assistance with our site builder products, please contact our support team for further assistance. Your website <u>must</u> be hosted with us for this feature to be available. We do not offer backups for domain names with third-party hosted websites.''

Bravenet now supports the ability to back up your website and database files directly from your account. We recommend routinely backing up your website, especially before making changes or updates to your website to ensure you have a working copy of the website files to revert to. Whether you are planning on taking regular backups to prevent future problems, or if something has already happened and you are looking to recover your files from a previous state, we will discuss how you can achieve this.

We now offer a backup plan that will allow you to download snapshots of your website and database files in your account that are recorded on a weekly and monthly basis. This will begin as soon as you purchase your plan and is available until your hosting ends for a small monthly fee (see our ‘[[Services Price List]]’ wiki for current pricing). This plan can offer invaluable recovery data for all your websites and databases hosted with Bravenet. Please see the ‘Registering for the Backup Plan’ section for further instructions on how to enable this useful feature.

While we recommend all members take regular backups of their website files, we completely understand that accidents and unexpected issues can happen. If you need a backup and do not currently have our Backup Plan, we offer an Emergency Access feature for a fee of $150 USD and lasts for 7 days. Our Emergency Backup Plan will allow access to snapshots from the past 2 months that we record on a weekly and monthly basis. Please see the ‘Emergency Access’ section for further instructions.

'''Registering for the Backup Plan'''

# '''Login''' to your Bravenet account.
# Visit the ‘'''Web Hosting'''’ tab in your account.
# Click ‘'''Manage'''’ next to your website.
# Click the ‘'''Backup/Export'''’ button found on this page.
# Under the Backup Plan heading, click ‘'''Purchase Backup Plan'''’.
# Your Backup Access plan will now be in your cart. Follow the prompts to '''check out'''.

Once you have completed your purchase, your backup plan will automatically be enabled and can be utilized by visiting the ‘Backup/Export’ button described in Step 3 above. Please see the ‘Downloading a Backup to your Computer’ section for further steps on how to download a backup.

=== Emergency Backup Access ===
'''Note''': ''This feature is NOT applicable to those who already have our Backup Plan as you will already have access to your files for recovery. Your website will need to be hosted with us for at least 1 week for any snapshots to be available.''

An important first step when recovering your website files from a backup is to determine when the problem started to occur. Knowing when the issue occurred with your website is helpful because you will need to find a snapshot from before this date. If you are unsure when exactly the issue occurred with your website, it can be helpful to recall the last time you remember your website working as intended. Please be aware that our Emergency Access feature will give you access to snapshots from the last 2 months. If the issue occurred with your website before the last 2 months, our Emergency Access will not have a snapshot before this timeframe.

'''Registering for Emergency Access'''

# '''Login''' to your Bravenet account.
# Visit the ‘'''Web Hosting'''’ tab in your account.
# Click ‘'''Manage'''’ next to your website.
# Click the ‘'''Backup/Export'''’ button found on this page.
# Under the Emergency Access heading, click ‘'''Purchase Emergency Access'''’.
# Your Backup Access plan will now be in your cart. Follow the prompts to '''check out'''.

Once you have completed your purchase, you will immediately have access to your emergency snapshots which can be explored by visiting the ‘Backup/Export’ button described in Step 4 above. You will have access to these snapshots for the next 7 days. Please see the ‘Downloading a Backup to your Computer’ for further steps on how to download a backup.

=== Downloading a Backup to your Computer ===
You will need to download the backup to your computer or external storage location in order to access your snapshot files. Please ensure you have plenty of adequate space on your computer or external storage location for the backup before downloading. All website snapshots can be downloaded in ZIP file format so you will need to extract the ZIP file on your computer to view the contents. Database snapshots are offered in SQL format which you can import to PhpMyAdmin in your Bravenet account.

'''Step 1: Locate your backup snapshots.'''

# Login to your Bravenet account.
# Visit the ‘Web Hosting’ tab in your account.
# Click ‘Manage’ next to your website.
# Click the ‘Backup/Export’ button found on this page.

You will now see all available snapshots under the ‘Available’ tab.

'''Step 2: Locate the correct type of snapshot.'''

All backup snapshots will list the date it was recorded under the ‘Date’ field and the type of snapshot under the ‘Type’ field. If you are looking for a website snapshot, these are listed as ‘monthly’ and ‘weekly’. If you are looking for a snapshot of your database files, these are listed as ‘Weekly SQL’ under the Type field. Once you have located the correct type of snapshot and the correct date, click ‘List Files’ next to the entry.

'''Step 3: Export and download your snapshot.'''

Click ‘Export’ next to the name of the website or database you are looking to recover. Depending on the size of the export, this may take a few minutes to process. Once this is processed, you will see your export listed under the ‘Downloads’ tab as a ZIP file or a SQL file. Click ‘Download’ next to your entry to download this to your computer, this may take some time to complete depending on the size of the backup.

'''Step 4: Restore your website or database from backup.'''

If you are restoring a database, please see ‘[[How to Backup and or Restore your MySQL Database Using phpMyAdmin|How to Backup and or Restore your MySQL Database Using phpMyAdmin’]].

You can recover your website by uploading your files to your website through your SFTP account (see our [[SFTP]] article if you do not have an SFTP account yet). You can upload missing files or the entire backup folder to recover an entire website. Note you will want to select the option to ‘Replace’ existing files in your SFTP manager if you are looking to replace your existing website with the backup files.

==== FAQ ====
'''1) When should I back up my site?'''

Routine weekly or monthly backups are recommended. If you are altering any content on your website, updating plugins or extensions, or upgrading code it is especially important to obtain a backup beforehand to ensure you have a good working copy to revert to in case anything happens. Even if you do not plan on changing your website anytime soon, it is still important to back up your website as a security measure. Websites created with popular CMS builders such as WordPress can sometimes be vulnerable to hacks so always having a recent backup on hand can be useful to recover these types of websites. Signing up for our monthly backup plan allows you to access these snapshots for download at any time.

'''2) How often do you take snapshots of my website(s) / database(s)?'''

We take monthly and weekly backups of your website content and offer these for download in ZIP file format. We take weekly backups of your database in SQL format.

'''3) How can I tell if my website is covered by your backup plan?'''

If your website is managed under the ‘Web Hosting’ tab in your Bravenet account, this is a good indication that your website is eligible for our backup plan. Websites that you manage through your SFTP account, the Bravenet File Manager, or WordPress admin can all be backed up.

If your website was created with our drag-and-drop website builder, it is not eligible for our backup plan. Our website builder websites are managed through the ‘Site Builder’ tab in your account. Additionally, if you have your domain name with us, but your website is hosted with a third-party company, we are not able to back up these websites. If you are unsure if your website is eligible for our backup plan, please reach out to our support team at any time.

Web Hosting

2019-04-06T00:40:11Z

Ncoulson:

__NOTOC__
Here you will find a comprehensive guide to our SFTP hosting service - what it includes, how it works, and how to use it to achieve your goals. In addition, we address common questions and situations, and provide tips and tricks on accomplishing common tasks. Our goal is to provide an evolving, detailed resource for all users of our SFTP hosting service to assist in getting the most out of it!

You can find the Bravenet Master Price List for Professional Services located at this link here: [https://wiki.bravenet.com/Services_Price_List Services Price List]

'''For help with BraveSites Site Builder, please visit the [http://wiki.bravesites.com/w/Main_Page BraveSites area].'''
<br>
<div id="services">
=SFTP Hosting Services=
</div>
=== [[:Category:Websites | Websites]] ===

=== [[:Category:Domains | Domains]] ===

=== [[:Category:E-Mail | E-Mail]] ===

=== [[:Category:FTP | SFTP]] ===

=== [[:Category:SSH | SSH]] ===

=== [[:Category:Database | Databases]] ===

<br>

=Help=
=== [[:Category:Getting Started| Getting Started]] ===
=== [[:Category:Helpful Links | Helpful Links]] ===

Web Hosting

2019-04-06T00:39:26Z

Ncoulson:

__NOTOC__
Here you will find a comprehensive guide to our SFTP hosting service - what it includes, how it works, and how to use it to achieve your goals. In addition, we address common questions and situations, and provide tips and tricks on accomplishing common tasks. Our goal is to provide an evolving, detailed resource for all users of our SFTP hosting service to assist in getting the most out of it!

You can find the Bravenet Master Price List for Professional Services located at this link here: [[Image:Bullet.gif]][https://wiki.bravenet.com/Services_Price_List Services Price List]

'''For help with BraveSites Site Builder, please visit the [http://wiki.bravesites.com/w/Main_Page BraveSites area].'''
<br>
<div id="services">
=SFTP Hosting Services=
</div>
=== [[:Category:Websites | Websites]] ===

=== [[:Category:Domains | Domains]] ===

=== [[:Category:E-Mail | E-Mail]] ===

=== [[:Category:FTP | SFTP]] ===

=== [[:Category:SSH | SSH]] ===

=== [[:Category:Database | Databases]] ===

<br>

=Help=
=== [[:Category:Getting Started| Getting Started]] ===
=== [[:Category:Helpful Links | Helpful Links]] ===

Using your Bravenet e-mail account

2018-06-12T16:59:13Z

Ncoulson: /* Outgoing Mail Settings */

Alternate e-mail configuration settings

2018-06-12T16:58:25Z

Ncoulson:

Please be sure to ensure you know how to [[Using your Bravenet e-mail account|use your Bravenet email account]] in conjunction with your email client. How your email client handles configuration settings and general functionality may differ greatly from any other email client, and the best solution to any situation is to ensure you are as fully familiar with your own chosen email client as possible.

===Incoming Mail Settings===
====IMAP ====

Alternative Configuration:

* IMAP Server: '''mail.bravehost.com'''
* IMAP Port: '''993'''
* Connection Security: '''SSL'''
* Username: The email address you are checking, ''e.g. example@somesite.com''
* Password: The password for this specific email account.

====POP3 (Alternate, not recommended)====

[[POP3]] is an older method of checking mail. It should only be used if your e-mail client doesn't support [[IMAP]], since POP3 doesn't support checking mail from multiple locations, and by default it doesn't store messages on the server.

To clarify: We do NOT recommend using POP3, and in fact recommend switching to use IMAP in every situation if at all possible.

Alternative Configuration (Recommended):

* POP3 Server: '''mail.bravehost.com'''
* POP3 Port: '''110'''
* Connection Security: '''TLS/StartTLS'''
* Username: The email address you are checking, ''e.g. example@somesite.com''
* Password: The password for this specific email account.

Alternative Configuration:

* POP3 Server: '''mail.bravehost.com'''
* POP3 Port: '''995'''
* Connection Security: '''SSL'''
* Username: The email address you are checking, ''e.g. example@somesite.com''
* Password: The password for this specific email account.

===Outgoing Mail Servers===

Outgoing mail uses SMTP. The information you need for that:

Alternative Configuration:

* SMTP server: '''mail.bravehost.com'''
* SMTP port: '''465'''
* Connection Security: '''SSL'''
* Username: The email address you are checking, ''e.g. example@somesite.com''
* Password: The password for this specific email account.
* This outgoing mail server '''''does require authentication''' (this is an option in some email clients, which must be checked)''.

===Email Filter Management===

Email Filters can be [[E-Mail_Filtering | managed]] by logging into webmail.bravehost.com, as well as software that supports managesieve.

Most email setups will not need this, but it is an optional possibility for you to use it, if you want to.

* ManageSieve Filter: '''mail.bravehost.com'''
* ManageSieve Port: '''4190'''
* Connection Security: '''TLS/STARTTLS'''
* Username: The email address you are checking, ''e.g. example@somesite.com''
* Password: The password for this specific email account.

[[Category:E-Mail]]
[[Category:Getting Started]]
[[Category:Account Manager]]
[[Category:Glossary]]

2014-04-03T01:05:47Z

Ncoulson:

# Start Mail
# If the New Account wizard does not start, click on '''Mail''', then '''accounts''', then Click the '''+''' to create a new account<br/>[[File:AppleMail7Service.png| Service]]
# Select '''Add Other Mail Account'''
# Type in your Full Name, Email Address, and your password
# Under '''Add a Mail Account''', Fill out the following fields:<br/>[[File:AppleMail7ServerConfig.png| Server Config]]
## '''Account Type''' - IMAP (or POP)
## '''Mail Server''' - mail.bravehost.com
## '''User Name''' - enter your Bravenet email address
## '''Password''' - enter the password for the Bravenet email address
# Under '''Incoming Mail Server Info''', Fill out the following fields:<br/>[[File:AppleMail7IncomingServer.png| Incoming Server]]
## '''Mail Server''' - mail.bravehost.com
## '''User Name''' - enter your bravenet email address
## '''Password''' - enter your bravenet email address
# Under '''Outgoing Mail Server Info''', Fill out the following fields:<br/>[[File:AppleMail7OutgoingServer.png| Outgoing Server]]
## '''SMTP Server''' - mail.bravehost.com
## '''User Name''' - enter your bravenet email address (Required)
## '''Password''' - enter your bravenet email address (Required)

Using your Bravenet e-mail account

2014-04-03T01:05:10Z

Once you have finished [[Creating a new e-mail account]], you can check it in a variety of ways:

==Webmail==

You can access your e-mail through our webmail system at https://webmail.bravehost.com. When prompted, just enter your e-mail address and the password associated with that address. If you forget your e-mail password, you can reset it in the [[e-mail tab]] of your Bravenet account.

==3rd Party E-mail Clients==

You can also use most third-party e-mail clients to send and receive mail. We've provided step-by-step instructions for a few common clients. For other e-mail clients, use the general information directly below, and refer to your e-mail client's documentation for information on how to enter this data.

*[[Microsoft Outlook]]
*[[Outlook Express]]
*[[Thunderbird]]
*[[Windows Live Mail]]
*[[Configuring your iPhone with e-mail]]

==General Settings==

The exact steps to set up your email client differ based on the client. In general you will need the following information. This assumes that you've created a Bravenet email address in the email tab of your account already.

===Incoming Mail Servers===
====IMAP====

Secure Configuration (Recommended):

* IMAP Server: <tt>mail.bravehost.com</tt>
* IMAP Port: 143
* Connection Security: STARTTLS (secure), but None (Unencrypted) is also available
* Username: the email address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.

Alternative Configuration:

* IMAP Server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
* IMAP Port: 993
* Connection Security: SSL/TLS
* Username: the email address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.
* Authentication Type: Password

====POP3====

[[POP3]] is an older method of checking mail. It should only be used if your e-mail client doesn't support [[IMAP]], since POP3 doesn't support checking mail from multiple locations, and by default it doesn't store messages on the server.

Secure Configuration (Recommended):
* POP3 Server: <tt>mail.bravehost.com</tt>
* POP3 Port: 110
* Connection Security: STARTTLS (secure), but None (Unencrypted) is also available.
* Username: the email address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.

Alternative Configuration:

* POP3 Server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
* POP3 Port: 995
* Connection Security: SSL/TLS
* Username: the email address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.

===Outgoing Mail Servers===

Outgoing mail uses SMTP. The information you need for that:

Secure Configuration (Recommended):

* SMTP server: <tt>mail.bravehost.com</tt>
* SMTP port: 587 (You may also be able to use port 25, but this is blocked by most Internet Providers)
* Connection Security: STARTTLS (Encrypted), but None (Unencrypted) is also available
* Username: the e-mail address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.

Alternative Configuration:

* SMTP server: <tt>mail.bravehost.com</tt>, or you can use <tt>mail.yourdomain.com</tt> where <tt>yourdomain.com</tt> is the domain of your Bravenet email address.
* SMTP port: 465
* Connection Security: SSL/TLS
* Username: the e-mail address you are checking
* Password: the password for this address. You can change this in the email tab of your Bravenet account.

[[Category:E-Mail]]
[[Category:Getting Started]]
[[Category:Account Manager]]
[[Category:Glossary]]

Using your Bravenet e-mail account

2013-03-21T16:52:45Z

Ncoulson: Temporairly removed port 465

Configuring your iPhone with e-mail

2013-03-13T23:03:00Z

Ncoulson:

This page assumes you have already [[Creating a new e-mail account | created an e-mail address]] and have not yet configured your iPhone with any e-mail addresses (if you currently have other e-mail addresses associated with your phone, please first [[#note | read the note]] at the bottom of this page).

1. Tap the "Mail" icon on your phone. You will see the below screen, at which point you will want to tap "Other".

[[Image:Iphone1.jpg]]

2. Tap "Add Mail Account" at the top of the next screen under the "Mail" heading, then fill in your details and tap "Save" when ready. The e-mail address and password will need to be exactly as you entered them in your Bravenet account.

[[Image:Iphone2.jpg]]

If you think you made a mistake here but saved the details, don't worry - you can change them in the next step.

3. Select IMAP as the mail account type (We also support POP3, but IMAP works better on mobile devices). All that is required now is to fill in the incoming (IMAP/POP3) and outgoing (SMTP) mail server information to complete configuration!

These server details are specific to your domain. The below screenshot shows how this information should be entered, where "yourdomain.com" is replaced with the registered domain associated with this e-mail address.

[[Image:Iphone3.jpg]]

The Incoming and Outgoing Host Name should be set to use mail.bravehost.com.
The User Name is your full email address.

For outgoing email to work, you will need to fill in the User Name and Password fields.

When this information has been entered, tap "Save" again to complete configuration! Your phone may take a moment to verify this information and make an initial connection to the mail servers. If this is a brand new e-mail address, please allow some extra time for the connection to be made.

4. You can now access your inbox by tapping the "Mail" icon. You should immediately receive an automatic welcome message from us with some details you can use if you need assistance, and to verify that your inbox is properly receiving mail.

[[Image:Iphone4.jpg]]

Completing these quick steps will allow you to take any e-mail address with a mailbox created within your Bravenet account anywhere you take your iPhone!

<div id="note">
'''Note:''' If you have an existing e-mail address configured with your phone, simply tap "Settings" then "Mail, Contacts, Calendars" and finally "Add Account...". You can now start from Step 1 of this article.
</div>
[[Category:E-Mail]]
[[Category:Account]]

Configuring your iPhone with e-mail

2013-03-13T22:40:09Z

Ncoulson:

This page assumes you have already [[Creating a new e-mail account | created an e-mail address]] and have not yet configured your iPhone with any e-mail addresses (if you currently have other e-mail addresses associated with your phone, please first [[#note | read the note]] at the bottom of this page).

1. Tap the "Mail" icon on your phone. You will see the below screen, at which point you will want to tap "Other".

[[Image:Iphone1.jpg]]

2. Tap "Add Mail Account" at the top of the next screen under the "Mail" heading, then fill in your details and tap "Save" when ready. The e-mail address and password will need to be exactly as you entered them in your Bravenet account.

[[Image:Iphone2.jpg]]

If you think you made a mistake here but saved the details, don't worry - you can change them in the next step.

3. Select IMAP as the mail account type (We also support POP3, but IMAP works better on mobile devices). All that is required now is to fill in the incoming (IMAP/POP3) and outgoing (SMTP) mail server information to complete configuration!

These server details are specific to your domain. The below screenshot shows how this information should be entered, where "yourdomain.com" is replaced with the registered domain associated with this e-mail address.

[[Image:Iphone3.jpg]]

The Incoming and Outgoing Host Servers should be set to use mail.bravehost.com.
The User Name is your full email address.

For outgoing email to work, you will need to fill in the User Name and Password fields.

When this information has been entered, tap "Save" again to complete configuration! Your phone may take a moment to verify this information and make an initial connection to the mail servers. If this is a brand new e-mail address, please allow some extra time for the connection to be made.

4. You can now access your inbox by tapping the "Mail" icon. You should immediately receive an automatic welcome message from us with some details you can use if you need assistance, and to verify that your inbox is properly receiving mail.

[[Image:Iphone4.jpg]]

Completing these quick steps will allow you to take any e-mail address with a mailbox created within your Bravenet account anywhere you take your iPhone!

<div id="note">
'''Note:''' If you have an existing e-mail address configured with your phone, simply tap "Settings" then "Mail, Contacts, Calendars" and finally "Add Account...". You can now start from Step 1 of this article.
</div>
[[Category:E-Mail]]
[[Category:Account]]

File:WindowsLiveMail2011ServerConfig.png

2013-03-11T19:08:17Z

Ncoulson: Ncoulson uploaded a new version of "File:WindowsLiveMail2011ServerConfig.png": Fixed typo on Server Address, enabled Requires a Secure Connection on Outgoing

Thunderbird

2013-03-11T18:22:49Z

Ncoulson: /* Configuring Thunderbird for your Bravenet Account */

Thunderbird is a free, open source email client developed by the Mozilla Foundation.

=Configuring Thunderbird for your Bravenet Account=
# Start Thunderbird
# Click '''File''', '''New''', then the '''Existing Mail Accounts option'''
# Fill out the following fields:<br/>[[File:thunderbirdAddressConfig.png|Address Settings]]
## '''Your Name''' - Enter your name here
## '''Email Address''' - Enter your Bravenet e-mail address
## '''Password''' - Enter the password for the Bravenet e-mail address
# Click '''Continue'''
# Click on '''Manual Settings'''<br/>[[File:thunderbirdServerConfig.png| Server Settings]]
## In the '''Username''' field, replace the contents with your full Bravenet e-mail address
## Change the Incoming '''Server Hostname''' to mail.bravehost.com
## Change the Outgoing '''Server Hostname''' to mail.bravehost.com
## Click on '''Re-test''' to finish configuring the servers.
# Click the '''Create Account''' button and your account should now work correctly

You can test your incoming and outgoing mail settings by sending yourself an email.

Thunderbird

2013-03-11T18:14:29Z

Ncoulson: /* Configuring Thunderbird for your Bravenet Account */

Thunderbird is a free, open source email client developed by the Mozilla Foundation.

=Configuring Thunderbird for your Bravenet Account=
# Start Thunderbird
# Click '''File''', '''New''', then the '''Existing Mail Accounts option'''
# Fill out the following fields:<br/>[[File:thunderbirdAddressConfig.png|Address Settings]]
## '''Your Name''' - Enter your name here
## '''Email Address''' - Enter your Bravenet e-mail address
## '''Password''' - Enter the password for the Bravenet e-mail address
# Click '''Continue'''
# Click on '''Manual Settings'''<br/>[[File:thunderbirdServerConfig.png| Server Settings]]
## In the '''Username''' field, replace the contents with your full Bravenet e-mail address
## Change the Incoming '''Server Hostname''' to mail.bravehost.com
## Change the Outgoing '''Server Hostname''' to mail.bravehost.com
## Click on '''Re-test''' to finish configuring the servers.
# Note that Outgoing '''SSL''' will now be set to STARTTLS, as long as the port is set to 465 before clicking '''Re-test'''
# Click the '''Create Account''' button and your account should now work correctly

You can test your incoming and outgoing mail settings by sending yourself an email.

File:ThunderbirdServerConfig.png

2013-03-11T18:13:39Z

Ncoulson: Ncoulson uploaded a new version of "File:ThunderbirdServerConfig.png": Now uses STARTTLS for outgoing mail